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Goose Creek Heating and Air Reviews
Trey came out to the house today (4-12-19) to do an annual inspection and service on the crawlspace dehumidifier. He was courteous (as always) and very efficient. This is one contractor we look forward to his coming to the house, and we highly recommend them.
Tommie Williams & his crew did an awesome & thorough job cleaning my ductwork and vents. Tommie took time to explain & show me everything they were doing from beginning to end. I had just had my home painted from ceiling to walls & they were careful to not damage any of the work. They always wore “booties”, being careful not to track in dirt. They also did a thorough job cleaning my dryer vent and explained what they did during the process. They cleaned up before they left. I could not have asked for a better supervisor & crew to do my work. Highly recommend Tommie Williams & hope he will stick with this company!!!
We want to thank Goose Creek Heating and Air for the new heat pump installed at our house. The install team was very professional about the job and very courteous. Financing was made a easy process and quick. The office staff always keep us abreast of everything going on with our purchase and install. Our neighbors have already commented on the appearance of our new unit. Thank you again for the job WELL DONE!
Teresita and Mike
Thank you for helping us with our heat pump installation. We greatly appreciate extra efforts from Goose Creek Heat and Air (GCHA) installation team, Donald, Chad and plus one. They have stayed late to complete the work in one day instead of two days. By completing this task in one day installation team has provide us with a cost saving of one night stay at Holiday Inn.
We are glad that we have selected you and kids are happy “air is back”.
Again, Thanks, we appreciate it.
To Whom It May Concern:
Since mid-2005, Goose Creek Heating and Air has been our only subcontractor for our heating/air needs. This company has an excellent work ethic and is outstanding and very conscientious about their work. They have an immediate response time when needed.
We are very impressed with their ability to complete all assigned work in a timely and professional manner. In addition, they are very precise and thorough with all of their responsibilities.
We highly recommend this company in their future endeavors.
Lex Costas, Owner, Rex Thompson Homes of Charleston
To Whom It May Concern:
I would like to commend your service technician, Joey. We had a service call on our antiquated unit on Tuesday, September 9th. He worked diligently trying to get that old unit to work. He returned on Wednesday with a new blower. I commend him for recommending the blower; not only does the unit work, but it is so quiet we don’t even know it is on.
Joey also told us about your company’s A/C units and the type of installation your company does. Whenever our unit finally goes to A/C heaven, we will contact your company about purchasing a new unit.
Robert and Donna Hicks
Mr. Wright has a great team working for him at Goose Creek Heating and Air. I’m single and didn’t have a clue of what I was looking for. Mike explained everything about the unit (I could understand), and he’s checked back several times to see if everything was ok. I can’t wait to get my bill to see if it really cuts my bill. [Yes] I would definitely tell people about them. I already have.
Glenda Atkinson, Summerville, SC
As a fellow businessman in Goose Creek, I know that many of the comments we receive from customers about employees are generally negative. While that may be the “norm” these days, I always like to pass along positive comments to “the boss” when someone’s employee goes beyond expectations.
Over the weekend of June 16-17, my A/C slowly died, leaving me with 80+ temps in my home. Having no particular “A/C guy,” I looked in the Yellow Pages for someone local and your ad stood out. I called your office at 8:40 a.m. Monday and was amazed when I was told a tech could be at my home at 9:00a.m.! Apparently my call came in at just the right time!
Your technician, Mike S. (didn’t get his last name), arrived on time and clearly listed possible problems and the cost of each. He was able to answer all questions with understandable information and details. After assessing my A/C equipment, the problem was found but could not be addressed until a large mass of ice melted from my unit’s coils. Rather than stand around and watch ice melt and run up the bill, Mike suggested he move on to his next job and return in an hour to complete my repairs. His next job took much longer than expected; however, your office or Mike kept me updated on the time of Mike’s return.
When he did return to my home, the repair was made quickly and my A/C unit cleaned and recharged. While waiting to see if everything was working properly, Mike checked other items on my system, making minor adjustments and correcting a couple of errors made 11 years ago during the original install.
If this is the “norm” for Mike’s work ethic, you have an excellent employee that will bring many positive comments in the future. Because of this experience, Goose Creek Heating & Air is now my “heating and A/C guys!” Just thought you might like to know!
I would like to thank you for the superior service that I received from Goose Creek Heating and Air. I have been using your company for approximately 2 years and am always pleased with not only your immediate response, but also your thoroughness.
I would highly recommend your services to anyone. I hope that we may continue with our business relationship in the future.
Bonnie Cheney, Property Manager, Magnolia Management Group, Inc.
To Whom It May Concern:
Subject: Goose Creek Heating & Air
This is a reference letter regarding Goose Creek Heating & Air. Robert Wright (owner) and his company, Goose Creek Heating & Air, has been a contractor for ServiceCare since. We have enjoyed doing business with them, and foresee continuing in the future.
Connie Needham, ServiceCare HVAC Program Coordinator
We wanted to take a moment to express our sincere appreciation for all that you and your company have done for us over the course of the last five (5) years. We have come to know and rely on Goose Creek Heating and Air and its staff to be committed to quality workmanship, reliability, customer satisfaction, high standing business ethics, and honesty that are second to none.
Thank you for being able to meet our schedules and deadlines and those of our customers. Thank you for traveling to the many renovation and new construction projects that have been located throughout the Lowcountry. Thank you for providing the quality products and services that make Goose Creek Heating and Air a sure success for many years to come.
We look forward to watching and being a part of your continued growth and success.
With Kindest Regards,
Michael “Sean” Connolly, President
I want to personally thank you and your organization for some excellent service that I recently received. Last week, my brand new air conditioner (installed in June) stopped working. This happened in late evening, so I was not sure anyone would be available to assist me. A young lady did answer the phone and immediately put me in touch with one of the technicians on duty. Zack called me almost immediately and offered some assistance, but the problem could not be solved over the phone. I called the company the following morning, and the young lady who answered the phone was aware of my situation and told me that Neal would be making a house call at around 10:00a.m. He arrived on time and immediately assessed the situation, called to obtain the required part before he left, and returned early afternoon to install the part.
I really appreciated the support and quick response from Zack, Neal, and the young lady (I do not know her name) who assisted me. I am amazed that the problem was identified and rectified within a twenty-four hour period. I now know that I definitely made the right decision to purchase my new unit from Goose Creek Heating and Air—you folks are terrific! Please pass my heartfelt thanks to Zack, Neal, and the young lady.
Linda J. Lane
Just wanted you to know that Terry and I have seen a reduction in our SCE&G bill since you installed our new A/C. Compared to August of last year, we saved $71.00 and, compared to September of last year, we saved $91.00. This is the first time I can ever remember looking forward to our next SCE&G bill, just to see what we’ve saved.
Steven & Terry Cain